> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neopal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Where you can find answers to your questions.

Make sure to use the search bar at the top of this page.

### Frequently ask questions

<AccordionGroup>
  <Accordion title="How do I upgrade to a paid plan?">
    You can manage your plan from your **NeoPal Admin** > **Account** (at the bottom of the sidebar) > **Subscription** and choose your desired plan.
  </Accordion>

  <Accordion title="How do I downgrade to a lower plan?">
    You can manage your plan from your **NeoPal Admin** > **Account** (at the bottom of the sidebar) > **Subscription** and choose your desired plan.

    You can downgrade anytime from the **Billing** section. You’ll retain access to premium features until the end of the current billing period. After that, your usage will be limited according to your new plan.
  </Accordion>

  <Accordion title="Can I have a refund?">
    We strive to build the best AI Agent platform in the world. If you are unhappy with NeoPal for any reason, we provide a no-questions-asked refund within 30 days of purchase.
  </Accordion>

  <Accordion title="Is customer data shared with third parties?" />

  <Accordion title="Can I delete customer data upon request?" />

  <Accordion title="What should I do if the chat widget isn't displaying correctly?" />

  <Accordion title="How do I set up automated responses?" />

  <Accordion title="How do I connect NeoPal to my email marketing platform?" />

  <Accordion title="Is there a NeoPal user community I can join?" />

  <Accordion title="Where can I find best practices for using NeoPal?" />

  <Accordion title="How can I provide feedback or suggest new features?" />

  <Accordion title="How can I provide feedback or suggest new features?" />
</AccordionGroup>

### Helpful resources

1. [**NeoPal Discord Community**](https://discord.gg/FWw5wwT2) – where users share valuable tips and real-world experiences.
2. [**System Status Page**](https://status.neopal.ai) – stay informed about any service disruptions or maintenance updates.
3. [**Product Roadmap**](https://roadmap.neopal.ai) – see what’s coming next, and more importantly, contribute your own ideas to help shape the future of NeoPal.
4. For private matters or urgent issues like login problems or refund requests, please contact us directly via email at [**hi@neopal.ai**](mailto:hi@neopal.ai).