> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neopal.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Contacts
> The Contacts page stores all customer profiles that have been identified through their email, phone number, or messaging accounts (such as social media platforms). It gives you a centralized view of all your customer data for effective communication, segmentation, and automation.
### Contacts list
Any customer who shares their **email**, **phone number**, or logs in via a **chat/messaging platform** is automatically added to your contact list.
You can also add new contacts manually by clicking **Add Contact**, or upload multiple contacts at once by clicking **Import Contact** and uploading a CSV file (you can export this list from tools like Klaviyo, Mailchimp, or other marketing campaigns).
Use the **search bar** above the table to find contacts by keywords like name, email, phone, address, etc.
You can also filter by contact status:
* **Visitors only** (those who browsed but haven’t purchased)
* **Order placed** (those who have completed a purchase)
You can export contacts info by clicking the **Export** button in the header bar of the contact page.
This allows you to download and back up your contact list for reporting, analysis, or integration with other tools.
### Contact details
Clicking on a contact opens a detailed view where you can review customer insights and take action.
You can delete a contact by clicking the **Delete** button in the header bar.
Deleting a contact **does not** remove associated conversations or automation flows. Those records will remain in the system for reference and tracking purposes.
You can **merge this contact** with another one by using the **Merge contact** button in the header bar.
Merging contacts is helpful for **cleaning up duplicate records** and keeping your customer data organized. This ensures you have a single, unified profile for each customer, making it easier to manage and access relevant information efficiently.
#### **Key metrics**
These key performance indicators are tracked from the moment the contact is identified:
* **Conversations**: Total number of conversations with this customer
* **Orders**: Total number of orders placed through AI assistance
* **Amount spent**: Total amount spent by the customer
* **Predicted spend**: Estimated upcoming spending based on behavior and AI prediction
#### Contact information
This section displays general customer data collected through chats, order history, or manual entry:
* **Name**
* **Email**
* **Phone**
* **Joined**: Date and time the customer started their first conversation
* **Segment**: Customer group (can be manually assigned or AI-suggested)
* **Address**
* **Tags**: Custom labels to help organize or classify customers
* **Notes**: Internal notes added manually or by Neo AI
> **Note:** These fields are tied to an **identified contact**.
> This differs from **session-based data** found in the Inbox, which may come from unrecognized visitors.
### Conversations
This section lists all conversations associated with the contact since their identity was established.
You can click on each conversation to view its full history and context.
### Flow runs
This section shows all **automation flows** that have been executed for this customer.
You can click on each flow to view detailed results, including:
* Which steps were completed
* Which actions were triggered
* Any conditions that were met or skipped
This helps you understand how automation is interacting with each customer and identify opportunities for optimization.