> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neopal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> The Dashboard gives you a real-time overview of how your NeoPal system is performing, so you can take timely and informed actions to improve customer experience and sales outcomes.

<img src="https://mintcdn.com/neopal/kwREAMNoDC01oO-L/images/dashboard/dashboard_overview.png?fit=max&auto=format&n=kwREAMNoDC01oO-L&q=85&s=48bca35a7c2def9488320de49548ef5d" alt="Dashboard Overview Pn" width="1184" height="1178" data-path="images/dashboard/dashboard_overview.png" />

### Key metrics

Quickly view your most important performance metrics.

<img src="https://mintcdn.com/neopal/kwREAMNoDC01oO-L/images/dashboard/key_metrics.png?fit=max&auto=format&n=kwREAMNoDC01oO-L&q=85&s=611f8737a03eb68476862a40bbbe165e" alt="Key Metrics Pn" width="1184" height="1020" data-path="images/dashboard/key_metrics.png" />

* Number of conversations
* New contacts acquired
* Conversion rate
* And other key engagement metrics

These insights help you understand how effectively NeoPal is interacting with your customers.

### AI audit suggestions

<img src="https://mintcdn.com/neopal/kwREAMNoDC01oO-L/images/dashboard/ai_audit_suggestions.png?fit=max&auto=format&n=kwREAMNoDC01oO-L&q=85&s=396bb0eb7ec5e28c4693170d5238ba0f" alt="Ai Audit Suggestions Pn" width="1184" height="244" data-path="images/dashboard/ai_audit_suggestions.png" />

NeoPal automatically audits your store’s performance using AI and suggests actions to optimize results.

For example:

* “Add a proactive message to this product page to improve engagement.”
* “Follow up with customers who added to cart but didn’t check out.”

These AI-driven recommendations help you continuously improve with minimal effort.

### Tips & best practices

<img src="https://mintcdn.com/neopal/urNcsmqyXZ2g1GPg/images/dashboard/pro_tips.png?fit=max&auto=format&n=urNcsmqyXZ2g1GPg&q=85&s=2e03d4b38a82abaccdc50c377efcdf61" alt="Pro Tips Pn" width="1184" height="299" data-path="images/dashboard/pro_tips.png" />

This section offers practical tips and curated guides to help you make the most of NeoPal. Learn how other successful merchants use NeoPal to:

* Increase conversion rates
* Automate customer service
* Optimize product recommendations

### Live insights (NeoPal Max only)

<img src="https://mintcdn.com/neopal/kwREAMNoDC01oO-L/images/dashboard/live_metrics.png?fit=max&auto=format&n=kwREAMNoDC01oO-L&q=85&s=fd61a01885c994ce62718e169ac4de1b" alt="Live Metrics Pn" width="1184" height="414" data-path="images/dashboard/live_metrics.png" />

If you’re on the **NeoPal Max** plan, you’ll unlock live tracking features, including:

* **Real-time conversations**: Monitor how many chats are active right now.
* **Live active carts**: See how many users are currently shopping.
* **Live checkouts**: Track customers in the checkout flow in real time.
* **Live global map**: Visualize where your customers are interacting from around the world.

These live dashboards offer a powerful view into customer behavior as it happens, ideal for fast-scaling stores.