Using NeoPal
Dashboard
The Dashboard gives you a real-time overview of how your NeoPal system is performing, so you can take timely and informed actions to improve customer experience and sales outcomes.
Key metrics
Quickly view your most important performance metrics.
- Number of conversations
- New contacts acquired
- Conversion rate
- And other key engagement metrics
AI audit suggestions
NeoPal automatically audits your store’s performance using AI and suggests actions to optimize results.
For example:
- “Add a proactive message to this product page to improve engagement.”
- “Follow up with customers who added to cart but didn’t check out.”
Tips & best practices
This section offers practical tips and curated guides to help you make the most of NeoPal. Learn how other successful merchants use NeoPal to:
- Increase conversion rates
- Automate customer service
- Optimize product recommendations
Live insights (NeoPal Max only)
If you’re on the NeoPal Max plan, you’ll unlock live tracking features, including:
- Real-time conversations: Monitor how many chats are active right now.
- Live active carts: See how many users are currently shopping.
- Live checkouts: Track customers in the checkout flow in real time.
- Live global map: Visualize where your customers are interacting from around the world.