Dashboard

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Key metrics

Quickly view your most important performance metrics.

• Number of conversations
• New contacts acquired
• Conversion rate
• And other key engagement metrics

These insights help you understand how effectively NeoPal is interacting with your customers.

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AI audit suggestions

NeoPal automatically audits your store’s performance using AI and suggests actions to optimize results. For example:

• “Add a proactive message to this product page to improve engagement.”
• “Follow up with customers who added to cart but didn’t check out.”

These AI-driven recommendations help you continuously improve with minimal effort.

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Tips & best practices

This section offers practical tips and curated guides to help you make the most of NeoPal. Learn how other successful merchants use NeoPal to:

• Increase conversion rates
• Automate customer service
• Optimize product recommendations

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Live insights (NeoPal Max only)

If you’re on the NeoPal Max plan, you’ll unlock live tracking features, including:

• Real-time conversations: Monitor how many chats are active right now.
• Live active carts: See how many users are currently shopping.
• Live checkouts: Track customers in the checkout flow in real time.
• Live global map: Visualize where your customers are interacting from around the world.

These live dashboards offer a powerful view into customer behavior as it happens, ideal for fast-scaling stores.