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Information we collect

When you use NeoPal, we may collect the following types of information:

  • Account Information: Name, email, phone number, and Shopify store details.
  • Conversation Data: Messages exchanged via NeoPal chat across platforms.
  • Usage Data: Device, browser, location (IP-based), session activities, and technical diagnostics.
  • Customer Data: Information your customers provide while using your store’s chat widget (e.g., name, email, cart contents, purchase history).

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How we use your information

We use the data to:

  • Deliver and improve our AI assistant services
  • Personalize customer interactions
  • Automate workflows and respond intelligently to customers
  • Monitor performance and prevent misuse
  • Communicate with you about updates, product news, and support

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Sharing and disclosure

NeoPal does not sell your data. We may share limited data with trusted third-party providers for purposes such as:

  • Hosting and infrastructure (e.g., cloud servers)
  • Customer support tools
  • Analytics services

All providers are contractually obligated to handle your data securely and comply with applicable laws.

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Data retention

We retain user and customer data only as long as necessary for legitimate business purposes or as required by law. You may request deletion of your data at any time.

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Data security

We implement industry-standard security measures to protect your data, including encryption, access control, and secure hosting environments.

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Your rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing the data we store about you
  • Requesting correction or deletion
  • Opting out of marketing communications
  • Withdrawing consent for data processing

To exercise your rights, email us at [email protected].

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International data transfers

NeoPal may process your data in countries outside your own. When we do, we ensure appropriate safeguards are in place (e.g., EU Standard Contractual Clauses or equivalent).

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Cookies and tracking

NeoPal uses cookies and similar technologies to improve user experience, monitor usage, and support chat personalization. You can manage cookie preferences through your browser settings.

Our product or documentation may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

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Changes to this policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes via our website or email.

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Contact us

If you have any questions about this Privacy Policy, please contact:

NeoPal support team
Email: [email protected]