Frequently ask questions

Helpful resources

Where you can find answers to your questions.

Support

NeoPal

NeoPal is an AI first Shopping Agent that supports buyers throughout their entire shopping journey, from discovery to checkout and beyond. Neo is a smart assistant designed to deliver a delightful experience for buyers and effortless growth for sellers.

Introduction

Quick start

This page covers available plans, pricing details, billing information, and answers to common questions.

Plans & billing

The Dashboard gives you a real-time overview of how your NeoPal system is performing, so you can take timely and informed actions to improve customer experience and sales outcomes.

Dashboard

The Inbox is where you manage all conversations with your customers — your central hub for sales and support.

Inbox

The Contacts page stores all customer profiles that have been identified through their email, phone number, or messaging accounts (such as social media platforms). It gives you a centralized view of all your customer data for effective communication, segmentation, and automation.

Contacts

Automation helps you streamline and scale your entire sales and customer care processes. With just a few clicks, you can set up intelligent workflows that run automatically — triggered by customer behavior, admin actions, or scheduled timing.

Automation

The Appearance settings allow you to customize the look and feel of the AI Chat Widget on your storefront, so it matches your brand and enhances the user experience.

Appearance

The Knowledge section is where you provide Neo with the essential information it needs to understand your store, including your brand, products, terms, and policies.

Knowledge

The Connections feature allows you to integrate NeoPal with other third-party apps to expand your sales channels and centralize customer data. This helps you deliver a seamless experience in customer management, marketing automation, and relationship building.

Connections

You can manage all your personal and subscription-related settings.

Account

By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. Effective Date: Mar 1, 2025

Terms of service

NeoPal is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. Effective Date: Mar 1, 2025

Get started

Using NeoPal

Help center

Support

Frequently ask questions

Helpful resources

Get started

Using NeoPal

Help center

​Frequently ask questions

​Helpful resources

Frequently ask questions

Helpful resources