Help center
Support
Where you can find answers to your questions.
Make sure to use the search bar at the top of this page.
Frequently ask questions
How do I upgrade to a paid plan?
How do I upgrade to a paid plan?
You can manage your plan from your NeoPal Admin > Account (at the bottom of the sidebar) > Subscription and choose your desired plan.
How do I downgrade to a lower plan?
How do I downgrade to a lower plan?
You can manage your plan from your NeoPal Admin > Account (at the bottom of the sidebar) > Subscription and choose your desired plan.You can downgrade anytime from the Billing section. You’ll retain access to premium features until the end of the current billing period. After that, your usage will be limited according to your new plan.
Can I have a refund?
Can I have a refund?
We strive to build the best AI Agent platform in the world. If you are unhappy with NeoPal for any reason, we provide a no-questions-asked refund within 30 days of purchase.
Is customer data shared with third parties?
Is customer data shared with third parties?
Can I delete customer data upon request?
Can I delete customer data upon request?
What should I do if the chat widget isn't displaying correctly?
What should I do if the chat widget isn't displaying correctly?
How do I set up automated responses?
How do I set up automated responses?
How do I connect NeoPal to my email marketing platform?
How do I connect NeoPal to my email marketing platform?
Is there a NeoPal user community I can join?
Is there a NeoPal user community I can join?
Where can I find best practices for using NeoPal?
Where can I find best practices for using NeoPal?
How can I provide feedback or suggest new features?
How can I provide feedback or suggest new features?
How can I provide feedback or suggest new features?
How can I provide feedback or suggest new features?
Helpful resources
- NeoPal Discord Community – where users share valuable tips and real-world experiences.
- System Status Page – stay informed about any service disruptions or maintenance updates.
- Product Roadmap – see what’s coming next, and more importantly, contribute your own ideas to help shape the future of NeoPal.
- For private matters or urgent issues like login problems or refund requests, please contact us directly via email at [email protected].